Friendly Kia - Customer Care Review from Shady Hills, Florida
Cfitz 9/05/2016 Reason For Visit Sales (Used) "Horrible" I went in this morning just wanting something a little bigger. Came all the way from clearwater and they didn't have anything in my price range. We left perfectly happy no problems. They call us back when we are almost home and tell us we got approved I made sure to ask of it had a 3rd row. I asked him if he guarantees that I drive 45 minutes back I can get a vehicle in my price range and he said yes. I asked twice to guarantee MATT said yes. I drive 45 minutes back with my 2 year old and he tells me sorry we have nothing for you!!!!! What jerks!!!!!! Stay away from FRIENDLY KIA AND STAY AWAY FROM MATT
Shady Hills, Florida
Friendly Kia Customer Care
Reason of review
Poor customer service
WARNING! WARNING! WARNING!
I thought that maybe I had found a decent dealership until this....Be careful when purchasing the extended warranty with Allstate. This dealership knew that I wanted to extend the warranty 100,000 miles pass the 60,000 mile warranty already on the used vehicle. There were only 19,000 miles on this kia. Instead, I found out after the fact, that I paid 1600.00 for an extension only to 100,000 miles. It starts back from 0. That's only 40,000 more miles. Boy, do I feel taken for a ride and really ***. I asked the right questions and even re asked the questions. But Friendly Kia's explanation was bogus and I now feel that they lied to get there sale. When I called to confront Friendly Kia about this, they checked with there supposed warranty guy and came back with what it really was and a very weak I'm sorry, and that was it. No attempt to make it right. So, again, another dealership you can't trust! Is there any dealership out there that won't cheat the customers? I wonder! BE CAREFUL!!!!!!!!!!!!!!
New Port Richey, Florida
- Deception that i feel about some things
Reason of review
Very unhappy with the deception on the extended warranty issue and I am now stuck with not enough miles needed on the extended warranty.
Let the company propose a solution
Used refund money without my permission.
I bought a 2011 kia sportage which turned out to be a lemon. After much debate and frustration, I Agreed to give up my sportage in exchange for a 2011 Sorento. Your dealer that sells your product and myself agreed that no money would be exchanged for a down payment. I was giving up my sportage which I had just bought new for a used 2011 sorento with over 5000 miles on it. When I went back to the dealership to obtain a refund for the extened warrenty and the gap, the manager of this dealership which sells your product told me that the money owed to me was used for a down payment. I do believe that this act constitutes Fraud. We had agreed on no money down and they went ahead and deceived me. Respectfully Yours Michael garayua Spring Hill Florida 34609.
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